Choose the work. Follow the handoff.
See what AI prepares and people confirm. Then start a conversation about your own workflow.
Hand repeated actions to AI. Keep important decisions with people.
WORK HANDOFFAI organises and advances
AI turns chats, screenshots, voice notes and POs into a ready-to-check order draft.
Owner confirms
Staff always confirm customer identity, pricing, credit terms, stock availability and delivery commitments.
What each run leaves behind
- A ready-to-check order draft
- A focused list of questions and missing details
- A confirmed file for the existing order process
Illustrative business scene
From real order-operations work
AI Order Operations Specialist
- Where work breaks
- A customer may simply say, ‘Same as last time,’ or spread products, quantities and delivery changes across a dozen messages. Staff then search old conversations, decode product nicknames and re-enter the same information.
- What this AI agent handles
- It receives chats, images, voice notes, email or POs, identifies the customer and checks order history before organising products, quantities and delivery details. When price, item code or timing conflicts, it stops and asks order staff.
About this caseThis is a real Stardev delivery for the Hong Kong region of a listed FMCG group. The company name, people and sensitive operating data have been removed.
Whichever depth you choose, delivery follows the same five steps.
Each step answers one clear question. Real use tells us when to continue, adjust, or pause.
- 01Bring one job
Show us where it starts, who owns it today, where the information lives, and what finished looks like.
What this step delivers：Confirm whether it is worth solving and who needs to be involved. - 02Choose one part
Find the step that gets missed, repeated, or delays customers and colleagues, then agree what AI does and what people decide.
What this step delivers：Create a first step that is clear enough for the team to understand. - 03Let a team try
Use real materials and everyday work. Colleagues quickly reveal what helps, what feels awkward, and what should never be handed to AI.
What this step delivers：Use real feedback to judge whether it genuinely helps. - 04Join daily work
Once it works, connect the spreadsheets, systems, and communication tools the business already uses, with clear access and approvals.
What this step delivers：Make it a practical part of the team’s working day. - 05Keep improving
Business rules and information change. Keep improving from actual use before expanding to more workflows, teams, or regions.
What this step delivers：Let the approach grow with the business instead of stopping at handover.
Bring one recent piece of work.
Describe how it works today. We will combine your note with the selected scenario into a message you can send.
Selected · AI Order Operations SpecialistNeed to scale AI across the company?
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